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Tire Streets

<p><span style="font-family: Inter;">Currently, our team provides all customer service via email or chat on our website. If you need assistance with an order or product selection, please use the &quot;I have a question about a product&quot; function in our <a class="fr-strong" href="https://tirestreets.com/pages/help-center?hcUrl=%2Fen-US" rel="noopener noreferrer" target="_blank">help center</a>.</span></p>

Currently, our team provides all customer service via email or chat on our website. If you need assistance with an order or product selection, please use the "I have a question about a product" function in our help center.

Can I request a call back for assistance with my order?

Products

Do your products have a warranty?

I want to submit a warranty claim.. What do I do?

My warranty has expired, can I still make a claim?

What should I do if my tire warranty claim is rejected?

Warranty

What is your returns policy?

Can I return/exchange items if I change my mind?

Can I return a sales item?

Do you offer refunds?

How do I get a refund for my returned item?

Can I get a refund if I ordered the wrong tire size?

Returns

How do you ship?

How long does shipping take?

How do I track my order?

Do you ship to Canada?

Where can I have an order shipped to?

Can I ship a bulk order to my house?

How many tires constitute an order being a freight order?

What is the shipping timeframe for my order?

What should I do if my order hasn't arrived within the expected timeframe?

How can I track my order?

What happens if there is a delay in shipping my order?

Can I expect my order to be shipped out faster upon request?

Do you ship to locations outside the US?

Shipping

The item I want is out of stock. Can I pre-order?

How often are items restocked?

Why do you limit quantities for certain products?

I don't know which tire is best for my application. What do I do?

Are the items I ordered in stock, and when will they ship?

What happens if I order more tires than what's in stock?

How can a company become a dealer for your tire program?

Do you sell combo sets of tires and rims?

Is there any plan for the Accelera tires to be restocked during sales events?

Can I add/remove/change items in my order?

Can I cancel my order?

Can I change the delivery address on my order?

What if it is too late to cancel my order and I do not want it?

What should I do if I haven't received all the items in my order?

Can I update my shipping address after placing an order?

What should I do if I received the wrong item?

What do I do if my tires are lost during shipment?

How can I cancel my order if it has already been shipped?

Can I change my tire order to a different size after placing it?

What should I do if I received the wrong product?

How can I check the status of my order?

How do I handle a bulk tire purchase and ensure timely delivery?

What happens if I received an automated email saying my order had been cancelled but I never requested a cancellation?

What should I do if there's an issue with my order upon delivery?

Can I buy tires at a physical shop location listed on your site and have them installed there?

Please allow up to 2 business days for a response from our Customer Support Team.

Can I request a call back for assistance with my order?Updated 10 months ago