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Tire Streets

If you encounter a situation where your transaction has been declined, yet there are charges or &apos;pending&apos; amounts reflected on your bank statement, please understand that these are authorizations and not actual charges. When an order is placed, the bank checks for available funds, and if the funds are sufficient, they are set aside until the transaction is complete. Should the transaction be declined, the bank will automatically return the &apos;pending&apos; funds to your account.This reversal process can take between 1 to 3 business days, depending on your banking institution. Rest assured; your money will be refunded for all failed transactions back to the original mode of payment.If you continue to see such charges after the expected reversal period, we recommend that you contact your bank to inquire about the status of these transactions as we cannot speak towards them on our end.

If you encounter a situation where your transaction has been declined, yet there are charges or 'pending' amounts reflected on your bank statement, please understand that these are authorizations and not actual charges. When an order is placed, the b

What should I do if my transaction is declined but I still see charges?

Payment Questions

Do your products have a warranty?

I want to submit a warranty claim.. What do I do?

My warranty has expired, can I still make a claim?

What should I do if my tire warranty claim is rejected?

Warranty

What is your returns policy?

Can I return/exchange items if I change my mind?

Can I return a sales item?

Do you offer refunds?

How do I get a refund for my returned item?

Can I get a refund if I ordered the wrong tire size?

Returns

How do you ship?

How long does shipping take?

How do I track my order?

Do you ship to Canada?

Where can I have an order shipped to?

Can I ship a bulk order to my house?

How many tires constitute an order being a freight order?

What is the shipping timeframe for my order?

What should I do if my order hasn't arrived within the expected timeframe?

How can I track my order?

What happens if there is a delay in shipping my order?

Can I expect my order to be shipped out faster upon request?

Do you ship to locations outside the US?

Shipping

The item I want is out of stock. Can I pre-order?

How often are items restocked?

Why do you limit quantities for certain products?

I don't know which tire is best for my application. What do I do?

Are the items I ordered in stock, and when will they ship?

What happens if I order more tires than what's in stock?

Can I request a call back for assistance with my order?

How can a company become a dealer for your tire program?

Do you sell combo sets of tires and rims?

Is there any plan for the Accelera tires to be restocked during sales events?

Products

Can I add/remove/change items in my order?

Can I cancel my order?

Can I change the delivery address on my order?

What if it is too late to cancel my order and I do not want it?

What should I do if I haven't received all the items in my order?

Can I update my shipping address after placing an order?

What should I do if I received the wrong item?

What do I do if my tires are lost during shipment?

How can I cancel my order if it has already been shipped?

Can I change my tire order to a different size after placing it?

What should I do if I received the wrong product?

How can I check the status of my order?

How do I handle a bulk tire purchase and ensure timely delivery?

What happens if I received an automated email saying my order had been cancelled but I never requested a cancellation?

What should I do if there's an issue with my order upon delivery?

Can I buy tires at a physical shop location listed on your site and have them installed there?

Please allow up to 2 business days for a response from our Customer Support Team.

What should I do if my transaction is declined but I still see charges?Updated 10 months ago